California Phlebotomy Certification Practice Exam

When seeking consent from an elderly patient accompanied by a younger adult, how should the technician communicate?

1. Scream so they can hear clearly

2. Speak to the patient in a normal tone

3. Ignore the younger adult

4. Ask the younger adult for consent

The correct answer is: Speak to the patient in a normal tone

Speaking to the patient in a normal tone is essential because it fosters effective communication and respects the dignity of the elderly individual. It's important to address the patient directly rather than raising your voice, as shouting can be perceived as disrespectful and may cause embarrassment or anxiety. Direct engagement with the patient acknowledges their autonomy and reinforces their role in the consent process. Additionally, it ensures that the elderly patient feels included and valued in the conversation about their own care, which can help build trust between the phlebotomist and the patient. Engaging with the younger adult present in the room is also important, but the focus should primarily be on the patient to ensure they understand what is happening and agree to the procedure. This approach reflects good practice in patient communication and care.