California Phlebotomy Certification Practice Exam

What should a phlebotomy technician do if they notice a discrepancy in a patient's details?

1. Proceed regardless of the discrepancy

2. Notify the supervisor immediately

3. Rely on the patient’s word

4. Discard the test

The correct answer is: Notify the supervisor immediately

When a phlebotomy technician notices a discrepancy in a patient's details, the most appropriate action is to notify the supervisor immediately. This is essential because discrepancies can affect patient safety, the accuracy of test results, and the integrity of medical records. Addressing such issues promptly ensures that the correct procedures are followed and that any necessary investigations can take place to clarify the situation. It is crucial for medical professionals, including phlebotomists, to maintain a high standard of patient care and confidentiality. If discrepancies are not addressed, it could potentially lead to significant errors in patient treatment or diagnosis. Involving a supervisor allows for proper protocol to be followed to resolve the issue, ensuring that all actions taken are in the best interest of the patient and aligned with institutional policies. Other choices like proceeding regardless of the discrepancy or relying solely on the patient’s word undermines professionalism and could compromise patient safety. Discarding the test without proper guidance from a supervisor would not be an appropriate action as it may not address the underlying issue.