California Phlebotomy Certification Practice Exam

What question should a phlebotomy technician ask a patient who wears hearing aids to ensure comprehension of the procedure?

1. Can you hear me clearly?

2. Would you like me to repeat the directions?

3. Do you have any questions?

4. Are you comfortable?

The correct answer is: Would you like me to repeat the directions?

The most suitable question for a phlebotomy technician to ask a patient who wears hearing aids is designed to confirm the patient’s understanding of the procedure being explained, especially considering any potential communication barriers. Asking if the patient would like the directions repeated actively invites the patient to seek clarification and ensures they fully understand the information being conveyed. This approach acknowledges their hearing aids and shows a willingness to accommodate the patient’s needs. Other questions, such as asking if the patient can hear clearly, may not address the underlying issue of whether they fully comprehend the specific instructions about the procedure. Similarly, while inquiring if the patient has questions is important, it could be too open-ended, and the patient might not know what to ask if they did not fully grasp the initial explanations. Asking if the patient is comfortable is important for empathy and care, but it does not specifically ensure that the patient understands the procedure that is about to take place.